Cultural and linguistic nuance informs our work as a language service provider, but when it comes to safeguarding that work, there are no shades of gray. Our client partners trust us to manage their data securely and with absolute discretion. We take this responsibility seriously, and we deliver on it every day. Here, we invite you to find out more about the systems and protocols we employ to ensure the safety of your informational assets.
Our commitment to maintaining the highest standards of information security is ongoing and unwavering. We’re proud to have our efforts reflected in our internationally recognized ISO 27001 certification.
At Terra, our top-of-the-line hardware and software applications function within a comprehensive information security management system (ISMS) that guards your data from unauthorized access, alteration, and loss. It’s a holistic approach—and highly effective.
From the perimeter, our robust network security system is further bolstered by Fortinet’s advanced infrastructure and next-generation firewalls. Intrusion prevention, anti-malware, and web filtering capabilities are all powerful features of these technologies.
On the encryption front, we adhere to stringent protocols that ensure your information remains secure and confidential, even as it moves across networks or into system storage. Employee devices are managed entirely through Microsoft Intune, which implements antivirus updates, disk encryption, firewall integrity checks, and real-time event logging to guard against potential threats.
Our IT security team also maintains a watch for emerging vulnerabilities with frequent and rigorous penetration tests for our hardware and software. Their vigilance is enhanced with automated penetration scans via the Astra suite.
We’re serious about protecting your data—and our infrastructure and software are only the beginning. Read on for more about our security policies and protocols.
Our clients hail from a broad spectrum of industries, and the informational assets they place in our care are equally diverse. Our infrastructure and software can be trusted to secure that data, no matter its size or scope—and so can our people, thanks to the protocols we enforce to ensure the right team members are working with your data in the right way.
Those protocols begin with our onboarding process, as Terra employees and contractors submit to thorough background checks and enter into strict nondisclosure agreements (NDAs). From the moment we get to work, our operations on local and cloud-based servers are actively logged and monitored by our IT security team.
Our staff and contractors are well-versed in our security protocols, thanks to the information security training and assessments we conduct on an ongoing basis. Similarly, our vendors are required to comply with our security regulations, which include submitting to regular security audits.
Finally, regulatory compliance is an essential component of our data security system. We follow rigorous data classification and retention policies that comply with key legal regulations including HIPAA, GDPR and COPPA. These policies ensure that data is handled appropriately across all jurisdictions in which we operate.
In the healthcare industry, safeguarding ePHI requires organizations to be on top of security protocols and continuous risk assessments. As cloud-based workflows become standard, medical entities and their language partners must ensure that sensitive patient data remains secure at every touchpoint.
eConsent, is quickly becoming a cornerstone of modern research protocol, and for good reason. eConsent offers a more engaging, efficient, and inclusive way to manage one of the most crucial parts of a study: a participant’s understanding of what they’re signing up for.
Safeguarding sensitive information in today’s digital era is more crucial than ever. At Terra, our own commitment to cybersecurity is something we continually reinforce, as evidenced by our recent achievement of ISO 27001 certification.