In the health and medical industry, an incorrect translation could mean the difference between life or death. Terra’s highly specialized team has a deep knowledge base and extensive experience focused on the healthcare, pharmaceutical, and life sciences industries. This expertise empowers us to help you preserve the integrity of your practice by delivering accurately localized content that respects both cultural competency and patient privacy.
Maintaining patient privacy, document control, and client trust are vital to Terra. As applications become more complex and external threats more sophisticated, we know that protecting your data is paramount. Terra’s technical protocol and cybersecurity controls include a Fortinet firewall to administer and protect access to our network in a secure location, biometric control access to authorized IT team members only to our secure server room, data encryption at rest and on transit, active monitoring and logging of all activity in our network and company devices with Microsoft Intune, and fast implementation of patches and updates. Our team is qualified to work with highly confidential information under the Health Insurance Portability and Accountability Act (HIPAA), including Protected Health Information (PHI).
Our network communication uses a VPN deployed through our Fortinet infrastracture as well as transport layer security (TLS 1.3) with at least 256-bit advanced encryption standard (AES) encryption, so you can rest assured that your proprietary and identity data will never fall into the wrong hands.
As part of our Terra Cares program, we partner with Doctors without Borders—a global non-profit that provides medical services to areas in crisis around the world. Our Terra Cares program aims to eliminate economic barriers and leverage social connections to improve people’s lives.
By offering pro-bono localization services to select healthcare non-profit organizations within our communities, we make information accessible to diverse populations and people of Limited English Proficiency (LEP) so they have an opportunity to live fulfilled lives.
“As an international medical humanitarian organization, it is of the utmost importance for Doctors Without Borders (MSF) to bear witness to the situation faced by people affected by armed conflicts, epidemic outbreaks or natural disasters to which we deliver aid. Our goal is to provide medical care to populations that no one can or wants to help, people excluded and invisible to a vast majority but whom we are not willing to ignore. Terra joins MSF’s humanitarian work in an altruistic, highly-efficient and professional capacity, translating messages coming from our humanitarian projects in over 74 countries, so that they reach our Spanish-speaking followers and partners in South America as quickly as possible.”
When parents don’t speak English fluently, the pressure to bridge the language gap in a medical setting frequently falls on the only bilingual person in the room: their child. In a medical setting, what seems helpful in the moment can have long-lasting consequences.
In the healthcare industry, the act of localization means tailoring technology so it functions safely, legally, and intuitively for every audience. When done well, localization builds patient trust, reduces errors, and helps ensure that care is accessible to everyone, regardless of what language they speak.
Multilingual communities have always been part of the healthcare landscape in the U.S., but an increase in global migration, cultural diversity, and intergenerational households means that medical providers are interacting with growing numbers of patients who speak languages other than English.
When you need critical content that delivers with surgical precision, Terra is here for you 24/7. Connect with us today and let’s see how we can help you provide an even better experience for your patients.
